Contact

Have a question or want more information about AmeriHealth Caritas North Carolina? Use the contact information below to get in touch.

Help in other languages

We provide no-cost aids and services to people with disabilities, such as qualified sign language interpreters and written information in other formats (large print, Braille, audio, accessible electronic formats, other formats).

We also provide no-cost language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.

If you need these services, contact AmeriHealth Caritas North Carolina 24 hours a day, seven days a week at:

  • Member Services: 1-855-375-8811 (TTY 1-866-209-6421)

Members

If you have a question about your benefits, check your Member Handbook (PDF).

By email

If you can't find an answer in your Member Handbook (PDF), send us a secure email through our secure contact form.

If you would like general information about a health care topic, you are welcome to email the Nurse Call Line. They will call you back within 24 hours.

AmeriHealth Caritas North Carolina Member Services Line 

1-855-375-8811 (TTY 1-866-209-6421)

Available 24 hours a day, seven days a week 

AmeriHealth Caritas North Carolina Behavioral Health Crisis Line 

1-833-712-2262

Available 24 hours a day, seven days a week 

24/7 Nurse Advice Line 

1-888-674-8710

Available 24 hours a day, seven days a week 

NC Medicaid Ombudsman1-877-201-3750
Monday through Friday, 8 a.m. to 5 p.m., except for state holidays.
NC Medicaid Contact Center 

1-888-245-0179

Monday through Friday, 8 a.m. to 5 p.m. 

AmeriHealth Caritas North Carolina Provider Service Line 1-855-738-0004 
AmeriHealth Caritas North Carolina Prescriber Service Line 1-855-375-8811 
Advance Health Care Directive Registry 

1-919-814-5400

Monday through Friday, 8 a.m. to 5 p.m. 

AmeriHealth Caritas North Carolina Fraud, Waste and Abuse Hotline

1-866-833-9718
NC Medicaid Fraud, Waste and Abuse Tip Line

1-877-DMA-TIP1 (1-877-362-8471)

State Auditor Fraud and Waste Line

1-800-730-TIPS (1-800-730-8477)

U.S. Office of Inspector General Fraud Line 1-800-HHS-TIPS (1-800-447-8477)