Transportation

Emergency: If you need emergency transportation (an ambulance), call 911.

Non-emergency: AmeriHealth Caritas North Carolina can arrange and pay for your transportation to help you get to and from your appointments for Medicaid-covered care. This service is at no cost to you.

You can get a ride to and from a medical appointment if:

• The service is covered by Medicaid.
• You are seen by an in-network health care provider.
• The appointment is to a health care provider, physical therapist or behavioral health appointment within 75 miles of where you live. You may need another approval if the provider is far away. If you have questions about transportation, call Member Services at 1-855-375-8811 (TTY 1-866-209-6421).

If you need an attendant to go with you to your health care provider appointment, or if your child (18 years old or younger) is a member of the plan, transportation is also covered for the attendant, parent or guardian. Non-emergency transportation includes public transportation, taxis, vans, wheelchair vans, minibuses, mountain area transports or other transportation systems, and non-emergency ambulance transportation.

Calls for trip reservations can be made 24 hours a day, seven days a week. When you call, you will be asked for the following information:

• Your full name, current address and phone number
• Your Medicaid ID number
• The date of your appointment
• The name, address and phone number of where you are going
• The name, address and phone number of your health care provider
• The medical reason you need a ride
• The type of appointment (for example: health care provider, lab test, therapy)
• The type of assistance or mobility aid you require

Please have this information ready when you call.