Provider Tools and Resources

Our user-friendly tools and resources are designed to support AmeriHealth Caritas North Carolina’s Medicaid providers and staff in giving members excellent and efficient health care.

We offer the following resources to assist you and your staff.

Working with AmeriHealth Caritas North Carolina

• Culturally competent care
• Find your dedicated Account Executive
• Peer-to-peer telephone line
• Prior Authorizations
• Prior Authorization Lookup Tool
• Provider grievances and appeals
• Provider training
• Questions and answers
• Reimbursement Policies

Member care

• Behavioral health toolkit (PDF)
• Breathe Easy North Carolina
• Collaborative Care Management (CoCM)
• Extra benefits for members
• Integrated care — Population Health program
• Let Us Know program
• Member rights and responsibilities
• Substance use disorder treatment
• Transportation
• Trauma-informed care
• Urgent and emergency care

If you need more information or can't find an answer to your question, check your provider manual (PDF). You can also call AmeriHealth Caritas North Carolina Provider Services at 1-888-738-0004.