Don’t Lose Your Medicaid Benefits!

Do you have questions about Medicaid recertification? Are you or is someone in your family still eligible for Medicaid coverage?

During the COVID-19 Public Health Emergency (PHE), states were not allowed to terminate or reduce Medicaid benefits. With the end of the PHE, states can terminate or reduce Medicaid benefits based on an eligibility determination for each member. All Medicaid members in your household must be recertified for Medicaid eligibility by your local Department of Social Services (DSS) each year before their annual coverage end date. Those who are no longer eligible for Medicaid will lose their coverage.

You may be contacted by your local DSS if they need additional information to complete their review. It is very important to respond if DSS asks for information. If you don’t respond, you could lose important benefits.

Keep your contact and other information up to date

While you are on Medicaid, it is important to report any life changes or address changes to your local DSS. If you are not sure how to review or update your information, AmeriHealth Caritas North Carolina is here to help. There are different options available. Pick the one that works best for you.

Option 1: Online

• Visit https://epass.nc.gov to make updates to your NCID account.
• If you are a new enrollee, select Sign up.
• If you are a returning enrollee, select Log in.

This is the fastest way to review and update your information.

Option 2: By Phone

You can call your local DSS by phone. You can find contact information at www.ncdhhs.gov/localdss to speak to someone about updating your information.

Option 3: By Mail

If your local DSS is missing information for you, you will get a letter and form in the mail. Fill out and return your form by mail to your local DSS office before the deadline. Time is limited to complete and return the form.

Option 4: In Person

If you received a request for information, you can bring it to your local DSS office. You can find your local DSS by checking www.ncdhhs.gov/localdss. Return the information before the deadline. Do not risk a gap in your coverage for you or your family.

Questions about what you need to have for renewal?

The letter you receive in the mail will tell you what information is needed. If you are not contacted by your local DSS, you do not need do anything to renew your benefits for the next year.

Feel like you don’t have time to respond?

AmeriHealth Caritas North Carolina understands that you are busy. We do not want to see you lose your Medicaid coverage. If your local DSS is unable to reach you, you could lose your coverage and will need to re-enroll for Medicaid benefits. This could mean going months without Medicaid to help cover the cost of doctor visits, medicines and other health services. Continue receiving Medicaid coverage without disruption. The fastest way to review or update your information is online, at https://epass.nc.gov. Or call your local DSS for assistance.

Not sure why you have to respond?

All Medicaid members in your household must be recertified for Medicaid eligibility by your local DSS before their annual coverage end date. Those who are no longer eligible will lose their Medicaid coverage. NC Medicaid will not take action to end or reduce benefits without making efforts to contact or assist you. You can help the DSS reach you by updating your contact information online at https://epass.nc.gov, or by calling your local DSS.

Don’t need Medicaid coverage anymore?

Many people received Medicaid coverage for the first time during the COVID-19 pandemic. With the PHE ending, you may feel you do not need Medicaid coverage anymore. AmeriHealth Caritas North Carolina understands that your life may have changed since you began coverage, but you may still be eligible. Checking your eligibility is free and can help cover the cost of important health services. Find out more at https://epass.nc.gov or by calling your local DSS.